Our tickets are not refundable. Our tickets are similar to any other type of event ticket, the show goes on even if you can't make and we incur costs even if you can't come since we may not be able resell your ticket.
Most reservations can be transferred to another event with available seats up to 48 hours prior to your original event start time.
The reservations that can not be rescheduled, even if the event is more than 48 hours from being held, are:
- Reservations for a CrowdFUNded event
- Reservations for a fundraising event
If we cancel an event, and it's not due to bad weather or an emergency outside of our control, we will offer to either reschedule you or provide a refund of the amount you originally paid us as a credit on your credit card.
Generally, when a voucher from another seller (ie: Groupon) is used to make a reservation with us the voucher does not include tax. So if we cancel an event, we will only be able to refund the tax you paid us originally. If this doesn't seem fair to you, please understand, we can not refund you money we never got.
You will need to contact the other seller directly for a refund of the amount you paid them.
We know this can sometimes be frustrating, so we recommend you reschedule to another event, but it's up to you.